At Yogadx.com, we strive to deliver high-quality products. However, if you receive a faulty item, we are happy to assist with an exchange or return under the following conditions.
1. Eligibility for Exchange & Return
- We only accept exchanges and returns for faulty products (e.g., printing mistakes or defects).
- We do not accept returns or exchanges for change of mind or if the product is no longer needed.
- Customers must provide an unboxing video as proof to claim an exchange or return.
2. Exchange Process
- If a product has a printing mistake or defect, we will provide an exchange.
- The customer may be required to return the faulty product before receiving a replacement.
- In some cases, we may allow the customer to keep the faulty product while sending a new one.
3. Return Process
- Returns are only accepted in exceptional cases if the issue cannot be resolved with an exchange.
- If eligible, we may issue a refund while allowing the customer to keep the faulty product.
4. How to Request an Exchange or Return
- Record an unboxing video showing the issue clearly.
- Email us at hello@yogadx.com with:
- Your order number
- The unboxing video as proof
- A brief description of the issue
- Our team will review the request and respond within 3-5 business days.
5. Additional Notes
- Exchanges and returns must be requested within 4 Days of receiving the order.
- If a return is approved, refunds will be processed to the original payment method.
- Yogadx.com reserves the right to deny requests that do not meet the above conditions.
For any further questions, feel free to contact us at hello@yogadx.com.